Landscape Customers Survey
My overall experience with Dualscape was equal to or exceeded my expectations, and I would recommend them. Agree or Strongly Agree = 25/25 Neutral = 0/25 Disagree= 0/25 Not applicable= 0/25 First point of contact I was able to speak to someone when I first made contact. Agree or Strongly Agree = 22/25 Neutral = 0/25 Disagree= 2/25 Not applicable= 1/25 An appointment was booked for me immediately. Agree or Strongly Agree = 23/25 Neutral = 0/25 Disagree= 1/25 Not applicable= 1/25 The appointment was at a time that suited me. Agree or Strongly Agree = 25/25 Neutral = 0/25 Disagree= 0/25 Not applicable= 0/25 First meeting A member of staff arrived on time. Agree or Strongly Agree = 25/25 Neutral = 0/25 Disagree= 0/25 Not applicable= 0/25 My requests were listened to and incorporated into the proposal. Agree or Strongly Agree = 25/25 Neutral = 0/25 Disagree =0/25 Not applicable=0/25 I was confident in the staff member’s level of specialist knowledge. Agree or Strongly Agree = 25/25 Neutral = 0/25 Disagree = 0/25 Not applicable= 0/25 Work in progress The project was started and completed within the given time frame. Agree or Strongly Agree = 24/25 Neutral = 0/25 Disagree = 1/25 Not applicable= 0/25 The immediate site was left clean and tidy each day. Agree or Strongly Agree = 24/25 Neutral = 0/25 Disagree = 1/25 Not applicable= 0/25 I felt all my requirements were taken into consideration throughout the construction. Agree or Strongly Agree = 25/25 Neutral = 0/25 Disagree= 0/25 Not applicable= 0/25 Any unexpected problems were resolved as quickly and fairly as possible. Agree or Strongly Agree = 23/25 Neutral =/ 025 Disagree= 0/25 Not applicable= 2/25 I was kept aware of progress throughout. Agree or Strongly Agree = 25/25 Neutral = 0/25 Disagree= 0/25 Not applicable= 0/25 Completion The finished project matched what I expected. Agree or Strongly Agree = 25/25 Neutral = 0/25 Disagree= 0/25 Not applicable= 0/25 The quality of work was equal to or exceeded my expectations. Agree or Strongly Agree = 25/25 Neutral = 0/25 Disagree= 0/25 Not applicable= 0/25 The overall area was left in a clean and tidy condition. Agree or Strongly Agree = 25/25 Neutral = 0/25 Disagree= 0/25 Not applicable= 0/25 I was given advice on maintaining the work done. Agree or Strongly Agree = 21/25 Neutral =2/25 Disagree=1/25 Not applicable=1/25 Aftercare Any queries I had after completion were dealt with as a matter of priority. Agree or Strongly Agree = 15/25 Neutral =3/25 Disagree= 0/25 Not applicable= 7/25 Paperwork Any paperwork I received was clear, accurate and detailed Agree or Strongly Agree = 25/25 Neutral = 0/25 Disagree = 0/25 Not applicable= 0/25 My invoice was equal or less than the original estimate. Agree or Strongly Agree = 24/25 Neutral =0/25 Disagree=1/25