Garden maintenance Survey
My overall experience with Dualscape was equal to or exceeded my expectations, and I would recommend them to a friend.
Agree or Strongly Agree = 22/22
Neutral = 0/22
Disagree = 0/22
Not Applicable = 0/22
Appointments
My appointments are made at a time and date to suit me.
Agree or Strongly Agree = 22/22
Neutral = 0/22
Disagree = 0/22
Not Applicable = 0/22
Staff member is punctual for appointments.
Agree or Strongly Agree = 22/22
Neutral = 0/22
Disagree = 0/22
Not Applicable = 0/22
The length of the visit is sufficient to complete the tasks I require.
Agree or Strongly Agree = 19/22
Neutral = 1/22
Disagree = 0/22
Not Applicable = 2/22
Services
I am made aware that any specialist equipment required will need to be booked in advance (herbicide application, lawn feeding etc).
Agree or Strongly Agree = 16/22
Neutral = 2/22
Disagree = 1/22
Not Applicable = 3/22
My overall garden requirements are met.
Agree or Strongly Agree = 19/22
Neutral = 0/22
Disagree = 0/22
Not Applicable = 3/22
Any questions I have that cannot be answered at that point are answered as soon as possible thereafter.
Agree or Strongly Agree = 22/22
Neutral = 0/22
Disagree = 0/22
Not Applicable = 0/22
Staff
The attending gardener is professional, reliable and friendly.
Agree or Strongly Agree = 21/22
Neutral = 1/22
Disagree = 0/22
Not Applicable = 0/22
The gardener is knowledgeable and fully able to answer any questions I have.
Agree or Strongly Agree = 19/22
Neutral = 1/22
Disagree = 1/22
Not Applicable = 1/22
Work Carried out
Any requests I have are completed in a timely manner.
Agree or Strongly Agree = 21/22
Neutral = 0/22
Disagree = 0/22
Not applicable = 1/22
The quality of work was equal to or exceeded my expectations.
Agree or Strongly Agree = 21/22
Neutral = 0/22
Disagree = 0/22
Not Applicable = 1/22
The overall finish of any task is of a professional standard.
Agree or Strongly Agree = 21/22
Neutral = 0/22
Disagree = 0/22
Not Applicable = 1/22
Leaving the garden
The garden is left clean and tidy after each visit.
Agree or Strongly Agree = 22/22
Neutral = 0/22
Disagree = 0/22
Not Applicable = 0/22
Invoicing & newly scheduled appointments.
The invoices I receive are clear and accurate.
Agree or Strongly Agree = 18/22
Neutral = 1/22
Disagree = 0/22
Not Applicable = 3/22
I am made aware of my next visit within a suitable time period.
Agree or Strongly Agree = 20/22
Neutral = 1/22
Disagree = /22
Not Applicable = 1/22